- Free shipping for US orders over $100 and international orders over $300
- Free shipping for US orders over $100 and international orders over $300
- (336)283-0712
- Free shipping for US orders over $100 and international orders over $300
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Next Chems reserves the right to update and amend their policies at any time, and such changes will be posted on our website.
Please note that orders are processed upon receipt of payment, and not at the time of order placement. All orders take a minimum of 1-2 business days to process. Please be aware that our dispatch team is unavailable on weekends.
Delivery times may vary and are not always exact due to factors such as weather conditions, high shipment volume, lost packages, and other unforeseeable circumstances. To track your package’s progress, you may contact the courier or use the provided tracking number. If you require additional assistance, please don’t hesitate to email us at [email protected].
Once your order is shipped out, we will provide you with a tracking number AFTER 3 BUSINESS DAYS. Please note that it may take up to 24 hours for the tracking information to be updated and uploaded. If you do not receive the tracking information, you can request it to be e-mailed to you, but kindly check your junk/spam email folder first.
It is the responsibility of the buyer to track their shipments and contact their local post office directly if needed.
Next Chems will not be liable for any loss or damage during delivery or arising from late delivery due to the courier company’s fault, as this is the delivery company’s responsibility. We will always strive to follow up on any missing or lost parcels with the courier on your behalf and do everything in our power to rectify the situation.
As the receiver, you can also assist in lodging a ‘missing item/s’ investigation with the courier. This will shorten the investigation’s turnaround time if a request was also made by the receiver.
INTERNATIONAL SHIPPING
Some products may have restrictions on shipping, which may prevent them from being shipped to certain destinations. For products shipped within the USA, we provide details about shipping restrictions on our product listings. However, if you are located outside the USA, there may be additional restrictions, procedures, and fees that you need to consider for the importation of these products. It is your responsibility to research and comply with any applicable regulations to avoid any legal issues. Please note that we have already excluded countries with significant importation restrictions from our list of available shipping destinations.
For seized parcel, we do not process a refund or reshipment, only a 30% discount will be provided to compensate you for what happened.
This is why we advised our customers to know your importation rules before placing an order and you should be aware of the possibility because 100% delivery is not guaranteed for these types of products.
Customs Fees & Duties
It is important to note that various countries have unique customs procedures, import fees, and regulations in place. Any applicable fees or taxes imposed by your customs or postal carrier are your responsibility to fulfill.
Customs Delays
If your package is held by customs for inspection, there is a chance that its delivery could be delayed for several weeks. In such a situation, you should get in touch with the courier and inquire if there is any way to expedite the process. Often, you will be asked to provide more details about the package, such as what it contains, its intended use, the cost, and related documents. It is crucial that your responses are consistent with the information in the customs declaration.
Depending on which courier was used to send your package, you may need to contact them for updates. DHL, UPS, and FedEx each have their own customer support numbers. However, if your package was sent via USPS, the custody of the package will be transferred to the national postal service of the destination country upon arrival, and you will need to get in touch with your local postal service for further information.
Here are some national postal services and their respective customer support numbers:
If your international order is seized, we will offer you a 40% discount on your next purchase. For more information, please contact us.
RESHIPMENT
To ensure timely delivery, we recommend using a different courier, such as FedEx Express or UPS, if you are ordering from hotspot countries like Australia, Germany, and New Zealand. Unfortunately, we do not offer reshipment for orders from these countries as delivery success rates are very low.
Our Customer Support team will discuss a disclaimer with you if you are interested in placing an order. Once you agree, your order will be placed manually. However, if your order is seized, held, or confiscated, we can only offer you a discount equivalent to 40% of the amount you paid for the undelivered products.
Reshipment and store credit are possible for orders that are lost or damaged in transit or those tagged as delivered but not received. Despite investigating and coordinating with your local courier, if the postmaster claims that the package was delivered correctly, please wait at least one week for the package to turn up. If it does not turn up, please contact us.
For lost packages during transit, we do not offer reshipment, but we will provide a 30% discount or refund (excluding shipping and banking fees) on future orders.
DELIVERY SCHEDULE
We can arrange for a more suitable delivery or pickup time by providing you with the courier’s contact details and a note once the package is shipped. In the event that you miss the initial delivery, the courier will make subsequent attempts and leave a delivery slip for you to retrieve the package from the local post office.
CANCELLATION
We provide a one-hour window for you to modify or cancel your order. After that, we cannot guarantee that we will be able to intercept it for cancellation. To cancel your order, please contact us at [email protected] as soon as possible.
Once your order is approved for shipping, we are unable to cancel it.
Please note that there is a $25 processing fee for paid requested cancellations.
Please keep in mind that we send packages to USPS every two days, so it becomes less likely to halt the shipment once it is endorsed for shipping. If you need to cancel an order that has already been endorsed, please contact us immediately, and we will do our best to help you.
WRONG ADDRESS
To ensure that we can make any necessary changes or stop a shipment, please contact us immediately by emailing [email protected]. Once an order is endorsed for shipping, we are unable to modify or cancel it.
It’s important to double-check the details you provide on the order form, as we can only follow what is indicated. If an error is made, we can offer a one-time 30% discount that can be applied to a future transaction.
RETURNS
We are able to resend any packages that are returned due to an incomplete address or if the customer was unavailable during delivery. However, the customer will need to cover the cost of shipping and any associated fees. We will send email updates about your order, but it is your responsibility to monitor the tracking information and ensure you can receive the package.
If the order is returned to us due to a mistake made by the customer when ordering SARMS, we can resend the order, but the customer will need to pay for shipping and any additional fees. We cannot accept returns of peptides due to their sensitive nature, so please double-check your order form before submitting it.
Please be aware that we will only ship to the address provided on the order form, and we will contact you if the information is incomplete before we ship it.
We will provide a tracking number for you to monitor your shipment’s progress. However, we are not responsible for any packages that are stolen or marked as “Returned to Sender” due to the recipient being unavailable.
If you receive your order and it is unopened and in its original condition, you can return it within seven business days from the delivery date. Please note that this only applies to research SARMs, PCTs, and MEPs, and the customer will need to pay for the return shipping.
Please be aware that we cannot accept returns of Peptides because of their susceptibility to temperature and sunlight. We strongly advise against returning them if you are uncertain about our products’ quality. For first-time clients, we recommend placing small orders. To process a return, you must provide a return tracking number. Once the warehouse confirms that they have received the returned products, our team will inspect them. We will inform you when the refund has been processed, and a 15% restocking fee per product will be deducted from the refund amount.
Please be advised that we cannot accept returns for the following reasons:
If you have any concerns, please contact us immediately at [email protected], and we will do our best to assist you.
REFUNDS
Please note that we cannot provide refunds solely on the basis of a research product not meeting your expected results, as individual results may vary. Nonetheless, we assure you that our products are of top-notch quality and unparalleled in the market.
It is important to note that all refund requests are subject to approval, and a $25 refund fee will be charged. Refund claims must be made within 90 days of purchase.
Please be aware that all cancellations will incur a $25 processing fee. Any banking inconvenience charges will not be refunded.
We highly recommend that if you are unsure about our products and services, please place a small order first to assess their quality. Additionally, you can check our reviews, and we are confident that you will be satisfied as the majority of our customers are repeat clients.
PACKAGE TRACKING IS NOT UPDATING
It’s possible for couriers to temporarily lose track of packages, but this doesn’t necessarily mean that the package is permanently lost. With patience and time, it may still be found.
For domestic (USA) packages, if there are no updates for over 7 days, it’s best to contact the courier. For international packages, if there are no updates for over 4 weeks, contact the courier. You can find the courier’s contact information in our tracking update emails. If the courier doesn’t have any information about the package, please contact us. If enough time has passed and the package is deemed lost, we will provide a free reshipment.
DHL is our default courier and requires a 21-day waiting period before filing a claim for a lost parcel, which includes cases where the tracking status is not updating. If DHL declares the parcel as lost during transit, then you may qualify for a refund or reshipment.
NOTE: Please be informed that there may be delays in package tracking updates, particularly with international orders, as packages are not immediately scanned upon pick up or drop off. Generally, packages are only scanned once they reach the local post office. Nonetheless, we assure you that your package is still in transit and will arrive as scheduled. Please take note that once we hand over your order to our logistics partner, we no longer have control over its movement.
PACKAGE WAS NOT DELIVERED
In the event that the courier states your package has been delivered, but you have not received it, it is possible that a neighbor or front desk receptionist may have it. To resolve this, kindly get in touch with the local office of the courier and speak to the postmaster. They have access to the GPS coordinates on each tracking update and can confirm where, when, and to whom the package was delivered. If the postmaster confirms that the package was delivered correctly, we suggest waiting for at least a week for the package to be found. If it is not found after this period, please reach out to us for further assistance.
MISSING, INCORRECT, BROKEN, OR FAULTY PRODUCTS
To qualify for a FREE reshipment of missing, damaged, or wrong items, please provide a photo of the received product “as is, where is”. If you receive your order and notice any missing, damaged, or wrong items, please take a photo and notify us immediately. We require photo evidence to file a request for a free reshipment. Please note that all claims must be made within 7 days of the delivery date.
For missing parcel that are tagged as delivered, we do not process a refund or reshipment, only a 30% discount will be provided to compensate you for what happened. Please understand that delivery is completely out of our control.
For any issues, we must be notified within 7 days from the delivery date of any issues regarding your order.
For information on lost packages during transit, please refer to the USPS guide found at https://www.usps.com/help/missing-mail.htm.
If you have any further questions or concerns regarding our shipping terms, please contact us at [email protected].